Terms of Service

1. Scope and acceptance

These Terms apply to this website, customer accounts and online orders placed with SUN. By submitting an order, you confirm that you have reviewed the order information and agree to these Terms and the policies linked at checkout. If you purchase for a business, you confirm that you are authorised to bind that business. A minor may use the shop only with the consent and supervision required by applicable law.

2. Customer accounts

You must provide accurate and current information and keep your credentials secure. You are responsible for activity performed through your account unless caused by our breach of duty. Notify us promptly if you suspect unauthorised access. We may suspend an account where reasonably necessary to prevent fraud, misuse or a security incident, while preserving your access to lawful remedies and existing order support.

3. Product information, availability and prices

We aim to present product descriptions, colours, sizes, flex ratings, images, prices and stock accurately. Screen settings and manufacturing tolerances may cause minor variations. The configuration shown in your cart and order record controls your selection. Prices are shown in the currency selected by the website and the final checkout total identifies included charges. Import taxes, customs duties or local charges are payable as disclosed at checkout or as required by law.

Availability is confirmed against the ERP inventory system before payment. Adding an item to the cart alone does not reserve it. We may correct an obvious pricing or description error before fulfilment, but will obtain your agreement to a material change or offer cancellation and a full refund.

4. Orders and inventory reservation

Before submission you can review and correct products, options, quantities, delivery details and charges. Successful submission creates an electronic order record and a contract to the extent required by applicable law. Payment status is recorded separately. For a pending-payment order, available inventory is normally reserved for the 15-minute countdown displayed on the payment page. If the countdown expires before confirmed payment, the reservation is released and the order is marked expired; you may submit a new order, subject to current price and availability.

5. Payment

Available payment methods, currencies and providers are displayed at checkout. A payment is complete only after the payment provider and our ERP system authoritatively confirm it. A pending, declined, cancelled or timed-out attempt is not proof of payment. Do not use a method clearly labelled sandbox, test or under development for a real purchase. Hosted payment providers may collect card or wallet credentials on their own secure pages; their additional terms and privacy notices also apply.

If your account appears to have been charged but the order remains unpaid, do not pay again immediately. Contact us with the order number so that we can verify the provider record and prevent duplicate payment.

6. Delivery

Delivery options, costs and available destinations are shown during checkout. Delivery estimates are not guaranteed unless expressly stated. You are responsible for giving a complete, deliverable address and for checking the parcel promptly after receipt. Risk and delivery are determined by applicable law; for courier delivery, receipt by you or your authorised recipient will normally constitute delivery. If a parcel is damaged, missing or materially delayed, contact us promptly so we can investigate with the carrier.

7. Cancellations, returns and refunds

Return eligibility and instructions are shown in your Purchase History and refund request page. Consumers in mainland China may return eligible online purchases within seven days after receipt without giving a reason. Lawfully excluded goods—including customised goods or other goods whose nature makes them unsuitable for return—will be conspicuously identified and require confirmation before purchase where the law so requires. Reasonable inspection does not by itself make a product ineligible, but the returned product should remain complete and in good condition.

For a change-of-mind return, you normally bear return shipping unless we state otherwise. We bear reasonable return costs for an incorrect, damaged or non-conforming product where required by law. After approval, follow the displayed return instructions and use the designated return location. When the goods are received and verified, an eligible refund is issued to the original payment route where supported. For mainland China consumer returns, the product price will be refunded within seven days after we receive the returned goods, unless a shorter period or another lawful arrangement applies. Provider and bank processing may affect when funds appear in your account. Mandatory rights in other countries or regions remain unaffected.

8. Product use and safety

Snow sports involve inherent risks. Select the correct size and specification, inspect equipment before use, follow product instructions and warnings, and obtain professional fitting or instruction where appropriate. Nothing in this section reduces our legal responsibility for product quality, safety or defects.

9. Acceptable use

You must not misuse the website, probe or bypass security controls, introduce malicious code, scrape at a disruptive rate, impersonate another person, submit fraudulent transactions or interfere with other customers. We may take proportionate measures to protect customers, payment systems, inventory and the website.

10. Intellectual property

Website content, product photography, graphics, software, trade names and logos are owned by SUN or used under licence. You may view and retain order documents for personal or internal business use. No other reproduction, modification, resale or commercial use is permitted without prior written permission or another lawful basis.

11. Privacy and communications

We process account, order, delivery, support and payment-status information to provide the shop, prevent fraud, fulfil orders and meet legal obligations. Please read our Privacy Policy for further information. Payment providers and carriers process information necessary for their services under their own notices. Service communications about an account, order, security event or refund are not marketing messages.

12. Warranties and liability

We provide products and the website with the warranties required by applicable law. To the maximum extent lawfully permitted, neither party is liable for indirect or unforeseeable loss not caused by its breach. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, defective products, or any liability or consumer remedy that cannot legally be limited.

13. Events outside reasonable control

We are not responsible for delay caused by an event outside our reasonable control, including severe weather, transport interruption, governmental action, natural disaster or widespread network failure. We will take reasonable steps to reduce disruption, inform affected customers and provide cancellation or refund rights required by law.

14. Changes to these Terms

We may update these Terms for legal, security or operational reasons. The date above identifies the current version. Material changes apply prospectively and will be communicated where required. The Terms shown when you placed an order continue to govern that order unless a mandatory legal change applies or you agree otherwise.

15. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of China, without depriving a consumer of mandatory protection available in their place of residence. Please contact us first so we can try to resolve a dispute. You may also use any competent consumer authority, mediation process, arbitration arrangement validly agreed after a dispute arises, or court available under applicable law. Mandatory consumer venue and remedy rights are preserved.

16. Contact

Operator: 思安奇冰雪科技（张家口）有限公司, trading as SUN
Customer service email: sun@snowlandholdings.com
Customer service telephone: +86 400-008-5355
You may also use the Contact Us page. Please include your order number, but never send a complete bank-card number, password or verification code.